The fit of our products is oversized. However, you can check the sizing of each product in the corresponding product size guide. You can also guide yourself based on the model’s height and the size they are wearing.

If you still have doubts regarding which size you should order, please do not hesitate to contact us.

We accept all major credit cards (VISA, Mastercard, Amex, etc...) by PayPal and Apple Pay.

If your order hasn’t been prepared yet, we can modify it or cancel it without any problems. To do this, please contact us stating your order number and any other relevant information.

On the contrary, if we cannot modify or cancel your order, you will have to request a return or exchange.

Even though this rarely occurs, mistakes can happen; hence, you might receive the wrong product. In this case, don’t hesitate to contact us.

If your payment failed at our checkout page, we recommend you clear your cache and cookies, or even use a different payment method. If your payment still fails, please contact us.

Since shipping varies significantly depending on the destination, please check our shipping policy for the estimated shipping times.

As soon as an order enters our system, it is transferred and shipped as early as possible. During times of high demand, this process might take longer than usual.

When your order ships, you will receive an email from the shipping company containing the tracking information of your order.

We use different couriers to get customers their orders as quickly and efficiently as possible. Once your order has shipped, you will receive an email from the corresponding courier. As well as any relevant tracking information you might need.

If you are not entirely satisfied with your recent Jericho order. We will gladly accept any items that are in new condition and have not been worn, washed, or altered.

All returns and exchanges must be done according to the guidelines of our Return and Exchange Policy.

We allow up to 30 days since you receive your order to request a return or exchange.

IS THERE A CHARGE FOR MAKING A RETURN?

Yes. Returns will cost 3,50€ for home Pick-up and 3€ for delivery at a post office in Spain (Peninsula).

For the rest (Balearic Islands and Europe), they must be sent at the customer's expense to the following address: AVENIDA MANUEL AZAÑA LEGANÉS MADRID.

For other returns, please check our Returns and Exchange page.

Please allow up to 14 days for us to receive and process your return. You will receive an email notification upon the completion of return processing.

To ensure that your garments last longer, we recommend you follow the washing instructions on the label. We also recommend treating it with love.

Although it is not usual that customers receive faulty items, sometimes they might have a manufacturing flaw. In that case, we do offer exchanges/returns. Bear in mind this incident should be reported to us as soon as possible.

SHIPPING COSTS
- Spain, Iberian Peninsula EXPRESS 3€ (48/72h) and FREE from 80€.

- Spain, Iberian Peninsula SUPER-EXPRESS 4,50€ (24h).

- Balearic Islands 10€ and FREE from 100€.

- Rest of Europe 5€ (3 - 4 days) and FREE from 100€.

If your country is not in the list, please write us by chat or send us an email to info@jericho-brand.com

DELIVERY TIMES
All orders received before 13:00, will be delivered in less than 72h for Peninsula and Portugal.

For other destinations the delivery time will be 3-4 days.

These delivery times may be altered on specific dates such as Black Friday, Christmas or sales.

PAYMENT METHODS
We accept all major credit cards (VISA, Mastercard, Amex, etc...) by PayPal and Apple Pay.

SIZES
The fit of our products is oversized. However, you can check the sizing of each product in the corresponding product size guide. You can also guide yourself based on the model’s height and the size they are wearing.
If you still have doubts regarding which size you should order, please do not hesitate to contact us.

SIZE EXCHANGE
The first change is free for Spain (Peninsula).

For the rest (Balearic Islands and Europe), we do not make exchanges, you will have to make a return and a new purchase.

You have 30 calendar days to make the exchange.
IMPORTANT: Wrap the product securely, if possible in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.

As soon as we receive them and check their condition (unused, just as you received them), we will send you the new size.

RETURNS
Returns will cost 3,50€ for home Pick-up and 3€ for delivery at a post office in Spain (Peninsula).

For the rest (Balearic Islands and Europe), they must be sent at the customer's expense to the following address: AVENIDA MANUEL AZAÑA LEGANÉS MADRID.
You have 30 calendar days to make the return.

The final amount paid for the products will be refunded, except for the "Shipping costs" and "Return costs".
IMPORTANT: Wrap the product securely, if possible in the same bag you received them in, but if you do not keep the bag, in any other bag or box, but always without damaging the product and closed securely.

As soon as we receive them and check their condition (unused, just as you received them), we will reimburse you, which can take up to 7 days.

DO YOU HAVE ANY QUESTIONS?
If your doubt is not in the list of questions above, write to us via chat, email, instagram, Facebook, etc…